Let me jot down my views on being empathetic Vs being analytical.
Empathy is the ability to see the world as another person,
to share and understand another person’s feelings, needs, concerns and/or
emotional state. Or in simple words what they say as “to be in other persons
shoes”
Analytical (or critical thinking as it may be referred to
sometimes) means paying attention to detail and involves evaluating, comparing,
contrasting, critiquing, judging, explaining why, and examining.
What matters the most? Being empathetic or being
analytical. This is an interesting point to ponder on. Here is my view on this.
We are living in a world where we deal more with people who
actually “think” for a living (otherwise known as “knowledge workers”). When we
deal with people, we are always dealing with emotions. Being analytic is a
total contrast to being emotional. Both never go hand in hand. I happened to
see this article some time back which gives an insight on why it is so.
So now, the question is, which one should we go with? Agreed,
we cannot be both empathetic and analytic at the same time. But, there is
always a better way of approaching this.
I suggest going ahead with analytical part first. This helps
us to look at various possibilities and various outcomes, which gives a good
view on what we need to do. Stop, do not jump into conclusions. We do not have
the answers, yet. Next action is to approach this from an emotional point of
view and evaluate various possibilities. The surprising fact is that we
sometimes realize what we thought was the best solution may now look, not
very attractive after attaching a little emotion to it. We may now prefer a
different alternative available. This is exactly the biggest advantage of using
the two pronged approach.
Taking an example at work, when a colleague indicates
something will be done in a particular way, in many cases, my analytical side knows
this may not happen. In such situation, I always prefer not to conclude on what
my analytical brain tells me. The reason is, I also evaluate the emotional part
of it. Sometimes, it is better to make the other person comfortable, for
whatever reasons be it. In case, it works out the way the other person
mentioned, it is great.
The obvious advantages of two pronged approach are:
- We are aware of various outcomes and can be prepared
for any of these outcomes
- We give other persons concerns, a thought (by
being empathetic)
- We make the other person feel more comfortable
- When the end result is different from what we aspired for, at least we are fine since we were aware of this one, and not totally surprised
So the net outcome, though may not really be an encouraging one, we were prepared and knew this was on its way, anyhow. This is why, I like to call it as agile thinking :)
Disclaimer: Do not use it always as one might get into
depression, when later we realize that we are always on the receiving side...