The Personal Touch

I am part of  MITR - an employee counseling initiative at Wipro. In simple words, “MITR is Just about anything”

Every year we celebrate our anniversary and this year too we had this function, however, it was special (for me as well as the complete group). On our anniversary day, we spend a complete day together, reflecting on how the year went by, on a new learning, a great lunch together. We volunteers are also provided a gift coupon (as a token of appreciation on efforts we put in J. This year, however, our anniversary celebrations were quite different

Most of the members joined as usual from various locations. We exchanged our joy of meeting everyone, we reflected on the MITR journey over years, our future vision etc. We had a  wonderful learning session where we discuss on stress management and a great lunch as always. One simple act that was done different made a huge impact. As I mentioned, every year, there is a gift voucher provided, which was not given this year and instead it was a bunch of gift packs. All neatly packed, arranged and handed over in a wonderful carry bag.

Usually I handover this gift voucher to my daughter. This time however it was very different. I handed over the gift bag to my daughter and immediately I could see that sparkle in her eyes, when she saw all those gift packets. She was very excited, while she opened each packet and naming who will keep each gift. (She never had any second thoughts on who should keep the chocolate box)

A little introspection on what made this difference

The personal touch. The experience. These two aspects made a significant impact and I am sure we will never forget the sparkle my daughter had in her eyes. A little creative thought actually touched all of our MITR families.

When I look back, the starting point was same. We all wanted to celebrate the anniversary, we fixed the date, we knew who all will be attending, It was almost the same budget available as previous years. The intent to do something different and the approach made this difference. I might say that was one of the special experiences that I am going to cherish. A special thanks to Shreya who actually took the road less traveled. :-)

What is the lesson?

Having in a personal touch brings in huge difference. We all are emotional beings, and when we bring in personal attention, it changes the complete dimension.  A paradigm shift happens as it touches the heart of people who are involved. Be it work place or family affair, it is important to always look at each one as a person rather. It sends out the message, loud and clear, “I care for you, you are important to me” and we being human beings nothing more is important.

How I relate this to business?

This is where apple product makes a huge impact and difference. It is all about “I”. Right from the experience of opening the package to the first use, everything is taken and that is the sole reason why apple is apple