FF2FF (Frequent Face to Face Feedbacks)

FF2FF (Frequent Face to Face Feedbacks) is the new WoW (Way of working) in our team. We formalized this :-).

Why did we do this?

We wanted to ensure each member in the team is enabled to perform at their best each day. To achieve this, the best approach was to have people talking more and we launched FF2FF

Certain Guidelines for FF2FF

1. Basic premise is to understand and accept that each person is unique and there is no ONE-SIZE-FITS-ALL strategy that is applicable here. What we discuss depends and varies from person to person. However, the end goal is to enable the person to be at his/her best and keep them motivated.
2. It is both ways. Crux is to have feedback both ways, genuine exchange of observation and comments that both parties agree, identify and define time bound actions that can be measured based on its outcome.
3. 3 focus areas for discussion would be to CONTINUE doing what has been done the best, to STOP that did not work well and to START something different to address them.
4. ACTIVE listening from both parties is the most important aspect. Look from different perspectives to understand what worked and what did not work. Acknowledge the fact when things have not worked rather than being defensive and look at what could be done to make it work. Where ever possible give commitments on what can be done different.
5. Identify specific instances, examples to relate to actual situation for better clarity rather than beating around the bush. Be straight forward. Substantiate with proper facts and data.
6. Be aware of the body language. Look for cues on agreements/disagreements and try not to push your views when other party do not agree. In such cases, understand where is the disagreement coming from.
7. One simple way to measure the effectiveness of FF2FF is that at end, both parties involved in the discussion is energized and eager for the next discussion. Instead, if anyone or both are drained, it is a clear indication that the discussion did not go well.